How Do I Cancel My Hays Travel Booking?

To cancel your Hays Faraway booking the lead passenger must notify us as soon as possible by calling our customer service team on 0333 033 9985, and any notification by telephone must also be confirmed in writing or by e-mail within 24 hours, again by the lead name.

Can I cancel my holiday with Hays Travel?

If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.

Can you cancel a holiday and get your money back?

You can cancel your holiday without having to pay a fee. You’ll get a full refund but won’t be entitled to any compensation. The exceptional circumstances must be at or near your destination.

Are Hays Travel Atol protected?

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services on this website.

Do Hays Travel price match?

Yes, we do find that generally prices increase year on year when it comes to holidays. Here at Hays Travel we do aim to offer you the lowest price on the market at the time of booking.

Can you cancel a holiday if you have paid in full?

If the price of your holiday goes up after you have booked and you are asked to pay more, you can cancel your booking and get a full refund. Most travel agents let you cancel within a set period but you will usually have to pay a cancellation fee.

What do Hays Travel do?

About Hays Travel. Hays Travel, the UK’s largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service.

How much is a holiday cancellation fee?

What will it cost to cancel my holiday?

Days before departure date Cancellation Fee
63-50 days 50% (or loss of full tour operator deposit if greater)
49-29 days 70% (or loss of full tour operator deposit if greater)
28-15 days 90% (or loss of full tour operator deposit if greater)
14 days or fewer 100% cost of holiday

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Does travel insurance cover you if you have to cancel your holiday?

Trip Cancellation Coverage reimburses you for pre-paid, non-refundable expenses if you need to cancel your trip before you depart. Insurance companies provide a list of covered reasons for trip cancellation, an overview of typical covered reasons is below. Bankruptcy of your travel supplier. Called for jury duty.

Is a deposit legally refundable?

Many people think of a deposit as a refundable bond or temporary holding payment, but in car sales that isn’t generally true. When you give a car dealer a deposit, it is considered an upfront or initial payment on a car. As a rule, it is not refundable unless specific circumstances apply.

How many shops does Hays Travel have?

180 stores

Who owns Thomas Cook?

Thomas Cook Group

When was Hays Travel founded?


What is the top travel company?

2015 top earning travel companies

  • Expedia Inc. – $50.4 billion.
  • Priceline Group – $50.3 billion.
  • American Express Global Business Travel – $29.9 billion.
  • Carlson Wagonlit Travel – $27.3 billion.
  • BCD Travel – $24.2 billion.
  • HRG North America – $16 billion.
  • Orbitz – $12.4 billion.
  • FC USA – $12.3 billion.

What does Atol protection give you?

ATOL protects you when you book a holiday with a UK travel company. It ensures that you don’t lose the money you paid out or become stranded abroad if your travel company collapses. If an ATOL protected travel company ceases trading, the scheme protects customers who have booked holidays with the firm.

How do you become an independent travel agent?

How to Start a Successful Independent Travel Agency

  1. Connect with a Host Agency. One of the best tips is to connect with a host agency to begin a career as an independent travel agent.
  2. Make Sure You Get the Necessary Training.
  3. Develop a Niche Market.
  4. Become the Expert.
  5. Give Your Customers the Service You Want for Yourself.

Is there a cooling off period when you book a holiday?

The 24 hour cooling-off period will begin once a booking request has been accepted, or when the quote has been paid for. The cooling-off period only applies to bookings that are 60 days or more away. After 24 hours, your chosen cancellation policy applies as normal.

How do I get a refund from travel agency?

You can contact the airline directly, but most major airlines state on their websites that if you purchase a ticket through a travel agency, you’ll need to deal with the agency to get your refund. In some cases, the airline can make the change or refund for you, but it will cost extra.

Can you get a refund on plane tickets UK?

Not always. For example, easyJet does not allow for cancellations (so you won’t get a refund), only changes. However, most other airlines allow you to cancel your flight for a fee and percentage of the overall cost. For example, British Airways only charges £15 per ticket refund/cancellation.